Customer Payment Policy

1. Introduction and Purpose

PreciseTake Multimedia, LLC is committed to ethical practices in the collection of outstanding debts while maintaining positive customer relationships. This Policy defines standard procedures to ensure that collections are handled with professionalism, integrity, and respect. It applies to all customers, clients, and partners of the Company.

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2. Billing and NET 30 Terms

All invoices and billing statements are issued based on agreed-upon terms, with due dates and payment methods clearly communicated.

 

• NET 30 Account Terms: Approved clients must remit payment within 30 calendar days of the invoice date.

• Late Infractions: If a payment is delinquent by more than three (3) business days, NET 30 privileges will be suspended.

• Pre-payment Requirement: After three payment infractions, clients will be required to pre-pay for all future services.

• Government Clients: City, state, and federal clients must adhere to the terms outlined in their officially executed contracts with PreciseTake Multimedia.

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3. Late Fees and Production Impacts

Our production schedule is capacity-based; timely payment ensures reserved resources remain secured and project timelines stay on schedule.

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• Late Fees: A 5% monthly late fee is automatically assessed on all unpaid balances after the first day of delinquency. Late fees must be paid in full to reinstate active service or begin new work.

• Service Pause: Services will be paused until all outstanding balances are cleared.

• Release of Production Days: If an account is ten (10) days past due, scheduled production days will be released and made available to other clients. Bringing an account current does not automatically reinstate previously released dates.

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4. Collection Procedures

PreciseTake Multimedia, LLC implements a multi-stage process for debt recovery:

 

• Reminder Notices: The Company may issue follow-up communications to prompt timely payments.

• Late Payment Notices: If payments are not received by the due date, customers receive notices outlining the overdue amount, penalties, and urgency.

• Collection Calls and Letters: For continued non-payment, the Company may initiate collection calls and formal letters outlining the consequences of delinquency.

• Legal Action: As a last resort, the Company may take legal action, including hiring a collection agency or pursuing legal remedies to recover outstanding debts.

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5. Payment Plans and Negotiations

The Company may be open to negotiating payment plans with customers facing financial difficulties, provided such plans are feasible and agreed upon in writing.

 

• Voided Plans: Payment plans that are late more than once will be voided, and the full remaining balance will become immediately due.

• Future Disqualification: Repeated late payments may disqualify clients from future payment arrangements.

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6. Accepted Payment Methods

To maintain efficiency, we do not accept payments by mail. All payments must be made via the following electronic methods:

• Bank ACH transfers

• Credit or debit cards

• PayPal or Apple Pay

• Business Checks: Accepted by appointment only for pickup or drop-off.

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7. Customer Relationships and Professionalism

PreciseTake Multimedia, LLC recognizes that while collecting debts is essential for financial stability, it is equally important to uphold customer relationships.

 

• Professionalism: All communication will be conducted with courtesy, clarity, and a focus on resolution.

• Empathy and Respect: Our team is trained to approach financial difficulties with empathy and respect for the customer’s rights and dignity.

• Conflict Resolution: Disputes or disagreements will be resolved in a fair and amicable manner that aligns customer needs with the organization’s financial requirements.

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8. Compliance and Contact

Compliance with this Policy is mandatory for all employees and third parties acting on behalf of the Company. This Policy is reviewed periodically to ensure alignment with legal and regulatory changes.

 

Contact Information:

For account-specific support or payment arrangements, please contact:

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PreciseTake Multimedia, LLC

Email: security@precisetake.com

Phone: (317) 827-0055

Address: PO BOX 50735, Indianapolis, IN 46250